When a small business starts to grow things get complicated quickly. Suddenly, the owner can’t be everywhere, making every decision, talking to every customer, making every sale. For most businesses, this is make-or-break time. The decisions the owner makes at this point will truly set.
The secret of long term success in business is meeting the needs of customers in a way that can be duplicated, guaranteeing the same experience again and again. Think about the last time you had a sandwich from McDonalds. With little variance, the systems that.
Simon Sinek, in his book Start With Why, relates a story of a group of American car executives who went to Japan to see a Japanese assembly line. What they noticed provides an interesting insight into how we go about building our respective businesses for.
During my tenure with Corporate America, one of the most mind-numbing things to do was to read a methods and procedures document. Do this, this way, with this form, this color ink, folded just so, signed by three managers or other leadership, in a specific.